Compaq is considering changing the command 'Press any key' to 'Press Enter key' because of the flood of calls asking where is the 'Any' key.
AST technical support had a called complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packed in !
Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. The customer had stuck labels on the diskettes. then rolled them into his typewriter to type on the labels.
Another customer was asked to send a copy of her defective diskettes. A few days later. a letter arrived from the customer along with photocopies of the floppies.
A Dell technician advised a customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, put the receiver next to the phone, crossed his room and closed the door to his room.
Another Del customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting. the tech discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the 'Send' key.
Yet another Dell customer called to complain tat his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaked the keyboard for a day, then removing all the keys and washing them individually.
A Dell technician received a call from a customer who was engraged because his computer had told him he was 'bad and invalid'. The tech explained that the computer's 'bad' command and 'invalid' resoponses shouldn't be taken personally.
An exasperated caller to Dell computer Tech support couldn't get her new Dell computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on" this foot pedal and nothing happened". The 'foot pedal' turned out to be the computer's mouse.
A confused caller to IBM told the technician that the computer had said it 'couldn't find printer'. The user had tried turning the computer screen to face the printer, but that his computer 'still' couldn't 'see' the printer.
Another customer called Compaq tech support to say her brand new computer wouldn't work. she said, she unpacked the unit, plugged it in and sat there for 20 minutes, waiting for something to happen. When asked what happened when she pressed the power switch, she asked 'what power switch ? '
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